PC-fitness

Frequently Asked Questions

Q: Do you work on Macs?
A: Yes.  However, 90% of the work I do is based on Windows machines as there are more of them.

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Q: What is your refund/warranty policy?
A: 60 days on parts and labor.  Hardware also includes warranties from their respective manufacturers.

Q: Where are you located?
A: The business is run from a home office in Castine.  Most work is done at customers' homes.  I do have facilities at the home office to do repairs if the computer needs extra attention.

Q: Do you accept credit cards?
A: No.  The cost of accepting credit cards would necessitate a large volume of credit payments.  Cash and personal checks are accepted.

Q: When do you expect payment?
A: Payment at the time services are completed is preferred.  However, I will leave a bill with the address at which payment can be sent if this better facilitates the customer's needs.  After 14 days another invoice will be sent requesting payment if not already received.

Q: Do you make house calls?
A: YES!  That's what I primarily do.  I travel to you and usually make all repairs on site.  From time to time I will need to bring a computer to my office if it needs special attention.

Q: How soon can I expect a service call?
A: This is entirely dependant upon the volume of calls during the week and the location which you are calling from.  In general you can expect a service call anywhere from the same day to within 3 days.

Q: What brand of computer do you recommend?
A:

Depending on what you want to do I could recommend several different systems.  Price points for most mid-range computers are similar from vendor to vendor.  Dell is probably the most aggressive with their price cuts, but HP, Acer and Toshiba each provide good quality systems in the same price range.   HP owns Compaq and Acer owns Gateway and eMachine so their prices will be identical.

When ordering a new system it's an excellent idea to talk with someone who can help you get the most for your money regardless of which manufacturer you choose before you buy.  I can also custom build your system to be exactly what you want, but it is difficult if not impossible to compete with the prices from major manufacturers.

Q: Do you sell monitors, hard drives, computer systems, etc?
A:

Yes.  However, I do not carry a large number of stock items.  On the other hand, I can order components that may not be available at the local Wal-Mart or Best Buy and have them delivered in 2-3 business days normally.

I also build custom systems, (see the question to the left), but for the average office machine a manufacturer such as Dell is a better option.  If you're looking for a high end gaming machine, then custom built is an excellent choice.